TRAVULES Website and Customer Account Terms

About these terms

These terms cover your use of the TRAVULES website, customer account, trip enquiries and proposal-review tools operated by Travules LLC, a Texas domestic limited liability company in the United States. They do not set the price or cancellation conditions for a paid planning service or travel booking. Those must be provided in a separate agreement before you make that commitment.

Your account and information

You must be at least 18 years old to create or use a customer account. Adults may arrange travel for their families. Use an account you control and keep its sign-in methods secure. Give accurate information and correct material errors. Do not impersonate another person or use another person’s account. If you provide information about another traveller, you must have authority to do so and give them the relevant privacy information. Use the designated channels for requested documents; do not send passwords, payment-card details or unrequested identity or health records through general messages.

Enquiries and proposals

Submitting an enquiry asks us to discuss your trip. It does not reserve inventory or confirm travel. Destination examples, itinerary ideas and photographs are for planning and illustration unless your individual proposal expressly identifies a confirmed service. Availability, inclusions, exclusions, prices and deadlines must be checked in your proposal.

The customer tools may let you review and accept a proposal. At this stage, that action records your selection and creates a pending, unpaid record. Proposal selection is separate from acceptance of these website terms. It does not charge a card, reserve supplier inventory, issue a ticket, arrange insurance or confirm a supplier booking. Any charge or booking commitment requires the separate terms and confirmation applicable to that service. Do not treat a dashboard status alone as a ticket, payment receipt or supplier confirmation.

Fees cancellations and insurance

Any planning fee and other charges will be itemized in the proposal or invoice before a payment commitment. These website terms set no fee, deposit, refund amount or payment schedule. Cancellation terms are set out in your proposal before you book. Travel insurance is not included in our trips. We recommend arranging your own cover before you travel. Contact hello@travules.com for questions about your proposal.

Using the website and account

Acceptable use

Use the tools lawfully. Do not attempt unauthorized access, interfere with security or other users, upload malicious material, send abusive or unlawful content, or copy or exploit content in a way that infringes someone else’s rights. Do not represent a submitted enquiry, application or pending proposal as a confirmed commercial arrangement.

Content and third party services

TRAVULES and its licensors retain their rights in website content, branding and software. You may view the site and use content for your own trip planning, subject to applicable law. You retain your rights in material you submit and permit us to use it to operate the tools and respond to your request. Third-party websites and services have their own terms and privacy practices. A link or displayed supplier name alone is not a guarantee of availability or a confirmed booking.

Information and service availability

Travel information can change. Check current entry, passport, visa, health and destination requirements with the relevant official authorities before committing to or taking a trip. The website and Uppi do not replace professional, emergency or official advice. Features identified as unavailable cannot perform the associated action. An enquiry reference confirms a stored request only; it does not prove email delivery or a response from a planner.

Privacy and access

Our Customer and Website Privacy Policy explains how we handle personal information. The Partner Application Privacy Notice and Partner Application Terms apply separately to that application process. We may restrict access where reasonably necessary to protect the service, comply with law or address misuse. Contact us if you believe access was restricted in error. Account closure and deletion requests are handled under the applicable privacy process; closing access does not automatically erase all records.

Changes and legal rights

We will identify the current version of these terms and make it available on the website. Material changes should be explained before they take effect, with fresh acceptance requested where required. A later website version does not rewrite an already agreed booking contract. Nothing in these terms excludes liability or rights that cannot lawfully be excluded. These terms do not impose arbitration, waive class actions or restrict your right to raise a complaint.

Contact

For website or account help, contact hello@travules.com. For legal questions, contact the TRAVULES Legal Team at legal@travules.com. “Legal Team” identifies the contact function and does not indicate that TRAVULES provides legal advice.