TRAVULES Partner Application Privacy Notice

Who this notice covers

The operator of TRAVULES is Travules LLC, a Texas domestic limited liability company in the United States. This notice describes how Travules LLC handles personal information in its partner application and review tools. It covers applicants, business representatives and people whose information is included in an authorized application. Contact legal@travules.com with questions about TRAVULES and this notice.

The Privacy Team at Travules LLC is responsible for handling privacy requests, reviewing retention and managing dispute and legal holds for TRAVULES.

Information we collect

We collect account identity and contact details; business information you submit; application drafts and submitted versions; requested evidence documents; application status, questions and review records; and records of the terms version you accept. The tools also record information needed for account security, access control and reliable processing. Please do not submit payment credentials, unrelated traveller information or documents the application does not request.

How we use information

We use information to maintain your account, save and review your application, request clarification, scan uploaded files for malware, assess submitted evidence, communicate about your application, protect access and preserve an accurate record of submissions and decisions. An application or document status is not a guarantee of licensing, insurance or a commercial relationship. We do not use your acceptance of application terms as permission for unrelated marketing.

Who can receive information

Access is limited to people who need the information for application review, support, security and administration. Service providers may process information to supply authentication, hosting, protected storage, recovery and communications services. We may also disclose information where required by applicable law or where necessary to handle a dispute or protect people and services. We do not publish private application evidence as part of a public partner profile.

Storage and processing locations

TRAVULES uses Railway for application hosting and its database in the United States. Uploaded documents are encrypted and kept in private storage in Railway's US West region, and are scanned for malware there before anyone can open them.

Clerk provides authentication. Clerk's published information describes US-hosted infrastructure and says that regional data residency and region selection are not offered. This does not establish an exclusive United States processing guarantee for every service involved in TRAVULES.

Backups of the database and stored documents are encrypted. The keys needed to restore them are held by Travules LLC on a company-controlled computer normally located in the United States and in an Apple-managed password service. Key custody is kept separate from the backups themselves.

Application information may also be processed where TRAVULES and its service providers operate. Contact legal@travules.com for information about the providers, processing locations and safeguards relevant to your application.

How long information is kept

We keep information for the application and review purposes described here and for applicable recordkeeping, security and dispute requirements. Earlier submission and review records may be retained when you reapply so that the history remains accurate.

The following are retention-review triggers, rather than automatic deletion deadlines:

• Inactive application drafts: review after 90 days without activity.
• Evidence for declined or withdrawn applications: review 90 days after the final decision, taking account of open reapplications, disputes and holds.
• Evidence for active applications or relationships: retain while its purpose continues and review when it is replaced or the application or relationship closes.
• Submission, terms-acceptance and decision history: preserve the history through the relationship and reapplications, then review 12 months after final closure.

The Privacy Team at Travules LLC is responsible for these reviews and for deciding whether information remains necessary. A dispute or legal hold suspends deletion of the affected information while the hold remains necessary.

Operational logs and backups follow separate retention controls. We do not promise that backup copies expire after a set period.

A deletion request must account for application records, review history, applicable holds and any recovery copies that exist. Any future recovery process must also account for approved deletions when information is restored. Contact us for the retention criteria that apply to your information and any deletion request.

Your choices and requests

You can save a draft before submitting and update editable application information through the tools. Contact legal@travules.com to ask about access, correction, deletion, retention or other privacy rights that apply to your circumstances. The Privacy Team at Travules LLC handles these requests. We may need to verify your identity before acting, and applicable obligations may limit a request. Deleting an account does not itself establish that every application, review or backup record has been removed.

Changes and contact

We update this notice when the application's handling of information changes and show the date it was last updated. Please review the notice linked from the application. Send privacy questions and requests to legal@travules.com.